Terms & Conditions


We will always endeavour to deliver a bouquet that is in keeping with the choice you have made. Due to seasonality, quality and availability we reserve the right to make changes within reason and without notice. If for any reason we were unable to create something in keeping with your choice we would make every effort to contact you and explain this, offer you an alternative or fully refund you if you did not wish to continue with the order. If we have tried and are unable to contact you then we would fulfill the order to the best of our abilities.


EH1 – EH26 Postcodes: Your flowers will be delivered by our own driver. All flowers leave the shop in the morning, but we are unable to guarantee specific times as this depends on the number of deliveries and the driver’s route. If no one is at the address to take receipt of the flowers, where possible we will leave them with a neighbour. If we are unable to deliver the flowers or leave them with a neighbour we will contact the person who placed the order.

UK Postcodes: Your flowers will be made and packaged by one of our florists and couriered next-day-delivery throughout the UK by DPD. We are unable to guarantee delivery times. The standard instructions to DPD are that they can leave the flowers in a safe place or with a neighbour if no one is at home to take receipt of the flowers. Very occasionally the packaging can be slightly damaged in transit but this would rarely affect the flowers. If the flowers themselves were ever damaged then we would take responsibility and make recompense where appropriate.

Cancellation and refund:

For bouquet deliveries we will happily cancel an order if instructed before 9am on the delivery date and offer a refund or credit for a future delivery. We cannot refund an order if the flowers have already left the shop. outside of the EH1-17 area once the flowers have left the shop.

Please contact us for terms and conditions relating to weddings and events.

Privacy Statement:

At Pollination we are committed to maintaining your privacy. When a purchase is made on our site we ask for some personal details to create an account. Your data will enable us to fulfill your order and to notify you about important functionality changes.

We comply with the standards, procedures and requirements laid down in the UK Data Protection Act to ensure that the personal information you give us is kept secure and processed fairly and lawfully.

We never pass on your data to 3rd party companies for mailing or marketing purposes.